Technical Support

We’ll be there in a flash to help rescue you from the gremlins and viruses that come along from time to time. Whatever crops up, we’ve dealt with it before, and we can make your business more resilient, and make sure it stays that way, without any drama.

DSPritchard IT Solutions exists to solve your IT problems. We make IT easy - it’s that simple. 

From a single purchase to an ongoing partnership, we’re here to understand your requirements, create a solution, and help you every step of the way. 

We offer a range of services, including remote monitoring, hardware supply,  tech support, unified communications, wired and wireless networking, web hosting, and event solutions. If you don’t see the service you require, chances are we can do that, too. We’re proud to say that we’re the only IT solutions provider you’ll ever need. 

If you’d like a quote or a consultation, please get in touch and one of our team will get back to you.

 
Computer Store

Technical Support & Monitoring

With many different options - from monitoring and alerting on your server systems to full blown remote support and helpdesk - we’ll act as an IT partner for you and your team to make sure that everything runs smoothly, just as it should. We're partners with Microsoft, Veeam and Fortinet, meaning they trust us to look after your systems.

Our technical services team undergo ongoing, industry-standard training to make sure that they’re up to date with the latest systems, and able to make the best recommendations for you.

 

Unified Communications

Our telecoms team can provide you with a solution, whether you have one phone line or a thousand seats - or anything in between.

 

We’re not going to bombard you with techie stuff; we know that can be confusing. Our greatest skill is listening to our customers, getting to know them and understanding their needs. With that said, you probably use some combination of email, video conferencing, messaging, live chat and phone calls. Integrating all of these methods into one unified comms solution makes it easier for you and your team to collaborate, access information, and work productively wherever you are.

To get an idea of what's possible, visit our partner 3CX for a free trial.

Landline Earpiece
 
Dish Antenna

Wireless

Wireless connectivity has fast become an essential part of everyday life. Your wireless network needs to be stable and reliable, of course, but how do you know you're getting the best wireless for your business? Our team can assess your requirements in detail, and plan the ideal solution (and price point) to match your needs.

 

Wired Networking

Whether you’re a sole trader, an SME, or huge conglomerate, you’ll need to connect all your devices (and staff) so that they can communicate seamlessly. 

In recent years, internet speeds have increased and business requirements have become more demanding. To guarantee that everything you need is available at the touch of a button, it’s crucial that your network cabling and switches are optimised for your needs. Hardware and software upgrades will only get you so far; you need the right network solution in place to bring it all together. With our knowledge and contacts, including Ubiquiti and EdgeMax, we can help.

Network Hub and Cable
 
Hand on Laptop

Hosting

Outsourcing your hosting to us leaves you free to do what you do best: run your business. 

We can deal with all your hosting requirements, whether it's your website, infrastructure or software. You don't need to be an expert; that's where we come in. We'll provide a consultation to understand your needs, even if you're not too sure about the detail, and take it from there.

 

Event Solutions

Did we mention that Universal Studios’ marketing team said the wireless we provided was the best they've ever had?

It doesn’t stop at wireless, though; we’ve provided ticket systems support, photoshoots, staging, POS systems and all those other moving parts that make an event go with a (pre-planned, perfectly safe) bang. We have strong relationships with Eventbrite, Ubiquiti, and Square. We have also provided solutions and consultancy in venues around the UK and Europe, including the NEC Birmingham, Olympia London and Westfalenhallen, Dortmund. 

We can even liaise with your venue about technical delivery, giving you more time to focus on, well, everything else.